Amazing!! Their selected categories make it easy to browse. 26,001 reviews for REVOLVE, 4.8 stars: 'I really enjoy shopping with Revolve, your items are mostly unique. Same experience here. It’s not what I would expect at all when you spending so much on a branded pair of shoes. Received wrong item, but customer service went above and beyond. My husband opened the package and threw away the box (not the shoebox - just the box it came in) because he assumed the items were what I ordered. I have been unable to see the shipping invoice to check the true taxes charged and after reaching out to DHL I was told I have to speak to Shopbop, the exact opposite of the advice on the website Most disappointingly, when the boots did eventually turn up they were not in the original brand packaging at all and have been folded to fit into a smaller flimsy box therefore leaving creases in the leather of the boots. Shopbop often offers special discounts – called “promo codes” on its website. A week later, I contacted customer service and they said my Amex card didn't go through and locked my account. I paid $200 and they refund me $150. I was also hesitant ordering for the first time from shopbop because all of the negative reviews but finally everything was ok. Fast dispatch and shipment. How can Prime customers save more on ShopBop? I've only read terrible reviews so I was hesitant to place an order, however Shopbop was the only website selling the Dr. Martens I wanted at such a competitive price (with shipping and … But honestly I had an amazing experience with them. And if you are reading and consider buying gift from Shopbop, re-consider it!! This third time my order arrived and my item came two sizes larger than ordered. In this regard, Shopbop ticks the box. Using the Shopbop free shipping method, customers are guaranteed to receive their shipment within three business days. The webpage blocked my account and wont let me acess to track the package. Thought of any stealing happened in between. The customer service asked if I preferred to have refund and my answer was “I’d like to re-deliver the item”. Dropshipping is an order fulfillment method that does not require a business to keep products in stock. Free 3-day shipping and returns. Find Designer fashion at The Shop by Shopbop. Then, you’ll be able to get free two-day shipping on all … I initially ordered x2 pairs of earrings and the parcel shipped very quickly. Please reply to my emails. Super upset with this experience. Everything I've bought from Shopbop … shopbop. So I was expecting the package to be processed (and shipped) a week ago, tried to go on the website to check, and found out I could not even enter my account. When I called customer services to find out what was going on after 3 days of no movement the person I spoke to wouldn’t even take my order number to look into it and I was only told that my estimated delivery date was just an estimate, it couldn’t be guaranteed and neither could shipping times despite it being plastered all over the website, and that likely it would be much longer. Each order is also eligible for Amazon Prime shipping rates. Check Shopbop’s Sale tab at the top of their homepage to find items marked up to 70% off. I would never ordered from Shopbop again. Take advrantage of Shopbop free shipping for a limited time, this promotion applies everywhere in Canada, once your order has been shipped, you can track it using Canada Post's online tracking tool. This appears directly below the Checkout button. My percel arrived little late but I am happy with the product, I ordered a pair of dr martens shoes , it came perfectly, no damage or nothing missing, thank you shopbop. How can I secure a student discount at ShopBop… At checkout, … Definitely will be ordering from ShopBop again . ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Shopbop Customer Service. DHL charge an extortionate amount for returns form the UK and no one can tell you at either Shopbop or DHL how to get a return of the tax and import duties paid for the returned item. Will definitely be ordering from here again. And they were packaged really well. Thank you Shopbop, Honestly I have never been more disappointed with a ‘luxury’ business before.International shipping is quoted as taking 2-4 days, my parcel actually wasn’t even dispatched until the 4th day and took a further 6 days to arrive. I have been unable to see the shipping invoice to check the true taxes charged and after reaching out to DHL I was told I have to speak to Shopbop, the exact opposite of the advice on the website Most disappointingly, when the boots did eventually turn up they were not in the original brand packaging at all and have been folded to fit into a smaller flimsy box therefore leaving creases in the leather of the boots. Despite this and this whole incident being their error, they will not even hold the item. Definitely will be ordering from ShopBop again . However I must say the customer service was very prompt. Shopbop offers free shipping on all its products. They haven't warn that before so they refunded me nothing. It's not expensive but it is still over $200 handbag. ... FREE Shipping on orders over $25 shipped by Amazon. Terrible costumer service, they wont answer emails or phone calls. Back to shipping cost; the lowest possible cost is zero, which is free shipping. Imagine how wrinkled is the handbag when I got it! Thank you Shopbop, Honestly I have never been more disappointed with a ‘luxury’ business before.International shipping is quoted as taking 2-4 days, my parcel actually wasn’t even dispatched until the 4th day and took a further 6 days to arrive. Reebok Women's Club C 85 Vintage Sneakers. They haven't warn that before so they refunded me nothing. Soon they told me, yes they made the mistake and would be “Happy” to refund me. 1st time order on 12 Jan 2021 and Shopbop cancelled my order without any notice. I still wish they offered quicker and actual free shipping to Canada. The item was limited stock so I don’t think I can exchange for the right size. I received good communication from customer services in relation to the item being shipped and a delivery notification which I liked too. When i try to change the password it wont change and wont let me acess the account. The customer service agents were very responsive and super helpful. However I got charged for the USD transfer. Shopbop you could have been a good thing.I have edited my review because I would like to add that I emailed Shopbop and was impressed that they responded immediately and did offer me a slight price reduction which I was pleased to accept. The customer service agents were very responsive and super helpful. My percel arrived little late but I am happy with the product, I ordered a pair of dr martens shoes , it came perfectly, no damage or nothing missing, thank you shopbop. DHL charge an extortionate amount for returns form the UK and no one can tell you at either Shopbop or DHL how to get a return of the tax and import duties paid for the returned item. I will also say that the selection, pricing, ease of ordering, and delivery times were favorable. Read real customer ratings and reviews or write your own. Instead, the store sells the product, and passes on the sales order to a third-party … All other customers can receive this shipping upgrade for $25. That’s considered fraud and I’ll make sure to write that review everywhere. Live on fixed … DHL is picking up the incorrect order on Friday (in two days) and there is only one left of one of the items I actually ordered. 1st time order on 12 Jan 2021 and Shopbop cancelled my order without any notice. Then why bother to ask if I want to have refund? They will not send me my correct order (which I have paid for already!) Ecommerce. Each time the orders take close to a month at least to come to Canada and each time I end up paying duties. There's no box, no hard cardboard to protect the leather bag. This was initially a one star review, but I have to give credit to a company that makes right by their customers when an error occurs, which is unavoidable. The Worst sales company ever. I received good communication from customer services in relation to the item being shipped and a delivery notification which I liked too. But when I asked them where is my refund, they said they apply a shipping cost which is 85.00 USD sending apparel from Europe to US. Placed 2 orders 2 weeks ago but till date, the items are not received yet.Emailed the service email address twice but no replies at all till date.Not what I have expected from a reputable luxury e-commerce company.Disappointed as it was meant as a anniversary gift for my wife but now it's way past our anniversary date. This was initially a one star review, but I have to give credit to a company that makes right by their customers when an error occurs, which is unavoidable. Now that I moved back to Canada I kinda expect the same timeframe of receiving my order. until a return is initiated for the incorrect order. Hello Donna, Thank you for taking the time to reach out. !Contacted Shopbop customer service and required to send back the same item as it’s a gift for my sister whose birthday just few days away. Secondly, by selecting the products in shopbop.com, you need to add the products to the shopping cart. I will be shopping Nordstrom instead which now does free shipping to Canada and usually comes ahead of schedule via FedEx in about 5 days with no duties. Returns made 15 to 30 days after delivery still ship for free with the prepaid shipping label, but you’ll be charged a $10 return fee. Because they charged me in USD currency, I even have to bear the difference of exchange rate charged by the credit card company. Used the scale to measure the weight of empty box + package which perfectly matched with DHL’s indicated weight, it means Shopbop sent me empty box! And if you are reading and consider buying gift from Shopbop, re-consider it!! It’s the worst online shopping experience I’ve had. Shopbop's boutique style clothing specializes in styles for the chic, modern woman. Maybe don’t treat your customers like they’re the ones in the wrong when you’ve made a mistake? ” in reviews The service is good when buying but if you want to return an item it all goes horribly awry. Lastly despite my order being placed through my account it has not been added to my rewards points I wish I’d read the reviews on here first before placing my order Order: 94462093. Canadian! That’s considered fraud and I’ll make sure to write that review everywhere. Shopbop you could have been a good thing.I have edited my review because I would like to add that I emailed Shopbop and was impressed that they responded immediately and did offer me a slight price reduction which I was pleased to accept. Pros: Many purchases are Amazon Prime eligible. Thought of any stealing happened in between. I’m extremely disappointed. Share your voice on ResellerRatings.com I initially ordered x2 pairs of earrings and the parcel shipped very quickly. I couldn't believe it. I ordered from the UK on Friday and received my order today, I was really impressed with how quick the delivery was. I just placed my first order with shopbop … Please reply to my emails. Cons: Phone and Live Chat are English Only. … super professional packaging and hassle free experience! No idea where the package is located. I will definitely shop at Shopbop again. After creating an account and placing an order of more than $250 dollars, not only my order was refused and my account was blocked because they were "unable to verify that the information provided was associated with the credit card holder" (me), but **they never asked for more info nor notified me**. At Shopbop… But at least should send me an email to let me know since my account was locked.2nd time order, they send me an EMPTY BOX!! My husband opened the package and threw away the box (not the shoebox - just the box it came in) because he assumed the items were what I ordered. You also can enjoy free returns as long as your items are returned within 15 days, keep in mind the seven day transit time. Shop now on Amazon | Visit shopbop.com ... FREE Shipping on orders over $25 shipped by Amazon. Only 6 days between purchase and delivery over Christmas! And they were packaged really well. This was my first time ordering with ShopBop.I received the wrong item just before Christmas, which was a disappointment and embarrassment.After some initial back and forth with customer service by email, I got a call from Anne, who was very understanding, kind, and went out of her way to remedy the situation. It’s the worst online shopping experience I’ve had. Yes that’s right - unable to accept a return of something that I didn’t even order!I’ve spent a crazy amount of money on Shopbop over the years.. I’m not trying to get a free pair of $150 sneakers that aren’t my size! Amazing!! Unworn merchandise can be returned to Shopbop… They said $50 is custom and duty... there was no free return. Same experience here. Sign up for Shopbop’s email list to get alerts and updates. I placed both orders a month ago and on the 23th UPS told me they were suspiciously in customs when they were below the customs amount. Shopbop … I had to refund. See how you can save with Shopbop free shipping. Shipping … I bought an item, but it was too small for me so made a return. I had already paid duties to pick it up from the post office so will lose that money if I return it and an super disappointed with them for packing the wrong size and then it taking a month to show up. I had to refund. My order shipped the next day and arrived within three days with no trouble!! For deliveries to Alaska, Hawaii, Puerto Rico, and other destinations outside the contiguous United States, you can use a Shopbop coupon to get free shipping. I have ordered a few times from shopbop. Shopbop Coupons & Free Shipping Codes. I’ve tried getting in touch with customer service but I have not received any reply. They supposed to refund all the sum you have spend for the item. This third time my order arrived and my item came two sizes larger than ordered. I’m extremely disappointed. While we offer the ability to view our site in many different currencies we do state on the checkout page that orders will be charged in US dollars. I still wish they offered quicker and actual free shipping to Canada. ... Goodreads Book reviews & … They said $50 is custom and duty... there was no free return. I could instantly speak to customer service via their chat function and they were so lovely and helpful. Cons: Shopbop Review. ... Goodreads Book reviews … Soon they told me, yes they made the mistake and would be “Happy” to refund me. The webpage blocked my account and wont let me acess to track the package. However, size was big and very heavy. Shopbop has a consumer rating of 2.73 stars from 118 reviews indicating that most customers are generally dissatisfied with their purchases. Shopbop is a subsidiary of Amazon.com, so you can use your Amazon account on Shopbop, or link it to an existing Amazon account. Way way downhillI used to love and order loads from Shopbop. 27 reviews for Shopbop, rated 2.22 stars. I still wish they offered quicker and actual free shipping to Canada. I purchased my wedding shoes from Shopbop and admittedly I was a little concerned after reading all of these bad reviews. I asked whether DHL could bring packaging and offered to send it back in the shoe box taped up but I was told that I had to go out and get a box (where, in the middle of UK lockdown?) The Worst sales company ever. There are also exclusive deals and promos regularly extended to Shopbop Instagram followers. I spent time to search for the gift and gave enough time for delivery but ended up with such horrible shopping experience with Shopbop. If you'd prefer two-day shipping … Shopbop just delivered my leather handbag in a plastic packaging! However I must say the customer service was very prompt. ... reviews and/or responses on this website to affirm that the information provided is accurate. You can find contact details for Shopbop above.. ComplaintsBoard.com … I just went through this - I ordered a pair of shoes from shopbop, and chose option 1 - the cost of the shoes was $195 and upon checkout I was charged another $63.00 for duties/taxes, etc. I recently ordered (ORDER CONFIRMATION Order Number 94489756) and my account has been temporarily locked. They ship to over 220 countries/ regions worldwide. Update : they ended up helping me a lot. Thankfully, Shopbop offers free shipping. or they would be unable to accept it. Also, note that your refund amount won’t include the order’s original shipping … Lastly despite my order being placed through my account it has not been added to my rewards points I wish I’d read the reviews on here first before placing my order Order: 94462093. I will not get the item in time, especially that I live abroad (I was also paying Import fees), and definitely will not buy from them again. Because they charged me in USD currency, I even have to bear the difference of exchange rate charged by the credit card company. But they sent me a refund email right after and said “happy” to refund me. However, BBB does not verify the accuracy of … © 2021 Trustpilot, Inc. All rights reserved. Ground shipping from Shopbop is free on all orders. But they sent me a refund email right after and said “happy” to refund me. So I was expecting the package to be processed (and shipped) a week ago, tried to go on the website to check, and found out I could not even enter my account. When i try to change the password it wont change and wont let me acess the account. Hello Donna, Thank you for taking the time to reach out. About Shopbop: “The go-to online retail destination for modern style, Shopbop … The customer service asked if I preferred to have refund and my answer was “I’d like to re-deliver the item”. I will be shopping Nordstrom instead which now does free shipping to Canada and usually comes ahead of schedule via FedEx in about 5 days with no duties. I ordered a necklace and it’s even better than it looked on the website, the quality is really good. Later after Christmas they appeared as delivered on the UPS tracking but I never received them. If you’ve checked reviews of online stores, you’ll find that this is much more than what many online fashion stores cover. But at least should send me an email to let me know since my account was locked.2nd time order, they send me an EMPTY BOX!! While we offer the ability to view our site in many different currencies we do state on the checkout page that orders will be charged in US dollars. According to Shopbop’s return policy, U.S. returns are free if you make them within 15 days of delivery. Received wrong item, but customer service went above and beyond. I purchased the shoes JUST before Christmas on 23 December, they were shipped on 24 December and they arrived in Australia on 29 December!! After creating an account and placing an order of more than $250 dollars, not only my order was refused and my account was blocked because they were "unable to verify that the information provided was associated with the credit card holder" (me), but **they never asked for more info nor notified me**. Way way downhillI used to love and order loads from Shopbop. Only the latest review will count in the company's TrustScore. I will definitely shop at Shopbop again. All rights reserved. A week later, I contacted customer service and they said my Amex card didn't go through and locked my account. Also, returns are super easy, so I'm always eager to make most of my purchases from here. I could instantly speak to customer service via their chat function and they were so lovely and helpful. I had already paid duties to pick it up from the post office so will lose that money if I return it and an super disappointed with them for packing the wrong size and then it taking a month to show up. Canadian! Only wish not so expensive, however I manage to spend money! I will also say that the selection, pricing, ease of ordering, and delivery times were favorable. “When it comes time to order from the site it's free shipping and it comes in 2-3 days on average (I live on the East Coast).” in reviews “ I love Shopbop, the site is easy to navigate, the pictures are clear and large and they have a great selection of products. 17-32 of over 6,000 results for "shopbop" Skip to main search results Eligible for Free Shipping. Initial Shopbop complaints should be directed to their team directly. A negative aspect that is going to be mentioned in this Shopbop review is that although they offer free returns within 30 days, they do not provide exchanges for products that have been ordered from them. I have no way of tracking my order if my account access is locked. I was also hesitant ordering for the first time from shopbop because all of the negative reviews but finally everything was ok. Fast dispatch and shipment. I ordered a necklace and it’s even better than it looked on the website, the quality is really good. They supposed to refund all the sum you have spend for the item. Shopbop … Consumers complaining about Shopbop most frequently mention customer service, import duties and online shopping problems. I would never ordered from Shopbop again. I bought an item, but it was too small for me so made a return. Do not buy here.I ordered shoes from shopbop since it is free return. When I was living in Asia, my Shopbop orders arrived so fast (within 2 days) via DHL. However I got charged for the USD transfer. Shopbop Shipping Information Method Cost Expected Arrival Ground FREE 3 business days or less, guaranteed Two Day $10 2 business days guaranteed Next Day $25 Next business day … Business Profile. I spent time to search for the gift and gave enough time for delivery but ended up with such horrible shopping experience with Shopbop.
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