My husband ordered the scale and two watches for a Christmas present. Customer service representatives are friendly and responsive. Whether you have a specific question about our product, would like to follow up on an order, or just want to let us know how we did, we're here to help. Oups, past 30 days... no more returns or any kind of product warranty. lolololol.I even offer to return the product on my dime so they can check it out themselves and apply the refund as they see fit. It's up to the owner of the third-party app to implement or update features for their app. Delivery delays and extremely poor customer service response The 1-3 delivery dates provided by this company on the order confirmation is not remotely accurate. It ended up with "sorry, our agents are not available " auto message and hung up. Fitbit doesn't own or maintain third-party integrations. Ordered two scales in December. lololol. Only good thing about this product is the app information you get.Would I buy them again or recommend- no. **DO NOT BUY!!!! That is by categorizing the reviews into a type of 10 sentiments. After 3 attempts, I decide to wait after the christmas period thinking I was helping them clear their workload. FitTrack Customer Service. Any facial hair, hair getting anywhere under the mask seal, temple hair too far forward, sunken temples or facial scarring, protrusions or blemishes, having the mask too loose or too tight, can all be reason enough to ⦠I ordered on the 19th April, nearly 2 months down the line I have no idea whether or not this will be delivered as you get a bounce back whenever ⦠Grant. Find helpful customer reviews and review ratings for FitTrack Atria Fitness Watch - Sport Workout Smart Watch - Fit Watch for Women, Men, Kids - Track Heart Rate, Sleep, Breathing at Amazon.com. Disturbing company please dont buy from them. Don't waste your time sending emails as they don't answer them. Has really motivated me. FitTrack Brand Page. I received a tracking number on 12/23/20, XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. I wish I would have read these reviews before I asked for this scale! They keep in contact with the client and evaluate each case in detail. Firstly for the price tag I didn’t expect to have to buy batteries for it!Plastics is very flimsy and not of a good quality at all. BBB remains operational and focused on serving our business community. We're real people. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. All the emails they seem to reply back with seem to be generic BS. Ordered mine 3 weeks ago and they said it would be delayed due to COVIDâ¦.and it arrived early! I CONTINUE TO EMAIL CUSTOMER SUPPORT WITH NO HELP. Nowhere on the website does it detail where they will be sent from or that they will be liable for duties and taxes- and at the point I ordered them they wouldn’t have been. . 02/07/2021. The fact I've never reviewed anything online and I'm taking the time to do this is a statement of how bad my experience with Fittrack has been. This company is unreachable and totally irresponsible. Easily sync up with your smartphone Easily sync up with your smartphone. It would of cost me less and less hassle to have brought it in a shop. If you are looking for a treadmill, elliptical, cross trainer, stationary bike, multi- gym or maybe you're not quite sure yet, our knowledgeable and friendly staff are here to help you make an ⦠We were wrong. Read honest and unbiased product reviews from our users. If the tracking link is not showing any data, kindly wait a few more days for the courier to upload the location of your parcel." It's the ultimate scale to keep you in track with your fitness, health or weight loss goals. I would like people to understand if ordering from the UK it will take a considerable amount of time to expect this delivered as most of there products are shipped from America. I checked the tracking often and after the information not changing on the tracking, it just says **** waiting on item. It seems the label was made and that's it. AND IT HAS BEEN OVER 2 MONTHS. It's the ultimate scale to keep you in track with your fitness, health or weight loss goals. I have asked for a refund by email and the company does not respond. * Advertised Price Per Month: The advertised price per month is the estimated monthly payment required to be made on your WebBank/Fingerhut Advantage Credit Account for a single item order, or if at any time your account has multiple items on it, then ⦠The best way to ⦠Ordered on november 28 . Pressing on the training programs would sometime works and sometime scroll the page. About FitTrack. © 2021 Trustpilot, Inc. All rights reserved. I ordered a scale and watch on 12/20/20, the order #XXXXXX. While I used the review titles for the word cloud above, I used the review contents ⦠Do not buy. You can contact the customer service of the company through mail: support@giddyup.io. Since I could not fix the problem, I wanted to return the product. Whether you have a specific question about our Scale, would like to follow up on an order, or just want to let us know how we did, we're here to help. The scales were ordered 8 weeks ago and still no idea of when they will arrive (if at all). Customer service helped at first but since they cant solve i feel they are now just fobbing me off! MY PACKAGE IS JUST SITTING AND HAS NOT EVEN BEEN GIVEN TO USPS TO BE SHIPPED. Absolute scam. I emailed customer service and got a snotty email back telling me that the tracking information I had provided was incorrect. Homepage : https://getfittrack.io/ Safety Precautions When Using the FitTrack Smart Scales Be the judge:1. Ordered in November. Our goal is to make sure that every single customer is 100% delighted with us and their FitTrack Product. Tried for weeks to speak to customer service but there responses were very unprofessional and they told me i needed to pay postage and packaging to send back to Germany ⦠Is now January 19th and still have had no update on order. BBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. So, far the USPS has sent it around to three or four stations. Scales don't work and i cant get a resolution or refund despite several attempts. I bought my scales around 3 months ago and I must say that these arrived very quickly and I've had no problems with them at all and they're a great product. BBB Business Profiles may not be reproduced for sales or promotional purposes. FitTrack Gold provides comprehensive data management while continuing to support stand-alone operation of the Quantifit. Called a couple times and waited for more than 40 mins both times. Read honest and ⦠When I asked for a refund they have told me they can’t because it has been dispatched but cannot tell we where it is and when the order will be arriving. International Association of Better Business Bureaus. Again very cheap products. So I waited on my item, continued to check on the item and then on 1/06/21, I emailed again, reiterating the same thing above about how **** has not received the item and they sent me the SAME exact reply as above on 1/08/21. Frauds that overspend on Marketing. This is a terrible experience! ... Best Sellers Prime New Releases Gift Ideas Deals Store Customer Service Electronics Home Books Computers Gift Cards Coupons Toys & Games Health & Household Fashion Computer & Video Games Automotive Sell Grocery Sports & Outdoors Beauty & Personal Care Kindle Books Home ⦠Its a great product, very stylish and nicely fits everywhere whether it be your bathroom, car, office, gym bag, luggage and much more along with the one of the worlds best customer service. Called a couple times and waited for more than 40 mins both times. Having been waiting for the product for over 3 weeks now it’s difficult for me to write a good review. I ordered a scale on Nov 28 and have not seen any tracking info yet. I kept checking but there was no update to the tracking. The scale and the Watch. **** is waiting for the item. Customer service is an absolute disgrace with no reply's to emails, social media messages etc from them. Understand your body better with a smart scale that automatically tracks weight, body fat, BMI and lean mass and shows your trends over time. Meet our support team. critterbit 6th June 2020 At 6:50 pm. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Find helpful customer reviews and review ratings for FITTRACK Atria Fitness Watch - Sport Workout Smart Watch - Fit Watch for Women, Men, Kids - Track Heart Rate, Sleep, Breathing at Amazon.com. But so what, since their computer algorithm made a mishmash of the recipient and my own address. They don’t deliver goods you’ve paid for and send you rude emails making out you’re at fault for the issues that THEY are experiencing. Contact. However now they will be liable for duties and taxes. No delivery, no customer service.. shocking. Worst customer service, company is a scam, Ordered two scales in December that Never Arrived, Terrible customer service and no transparency over Duties and Taxes, Do not buy from Fit Track - items not delivered and still waiting for refund.
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