The headquarters of the company is based in 75 Front Stree. West Elm - Found 1 - 10 Employees, 3 Phone Numbers and 2 Emails We use cookies in order to provide you with a better browsing experience . And so began the West Elm DUMBO project that would include not only corporate offices, design studios and workshops, but a retail store as well. Jane@westelm.com) being used 33.33% of the time. REALLY????? Not a positive comment here. I said this is very unacceptable esp from the business aspect of customer service to ask me to go to UPS so that I could be inconvenienced again for the 10th time. Get in touch with the West Elm Work team for sales requests, product information or general questions. All I am asking is that I receive the money owed to me or a replacement for the exact chair that West Elm picked up on February 14. I asked that I am entitled to my refund without having to return anything given my multiple inconveniences yet she declined. She said she was sending another email to that “special” retail team and was also going to follow up with her manager. West Elm, a home furnishing retailer offering modern furniture and home decor, just relocated into a new headquarters in Brooklyn’s DUMBO neighborhood. For West Elm, staying in the … We value your feedback and want to hear from you. Given the COVID-19 pandemic, call ahead to verify hours, and remember to practice social distancing. We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. They guy on the phone didn’t really believe me so he asked me to email him photos of the couch. Say "Good Morning" to Patrick behind the front desk and he will let you in the front door. The name of the place is Brooklyn, while the name of the state is New York, USA. We have called over 6 times in the course of over 2 weeks, spoke to all different customer reps as well as a “furniture lead” person and still no answer as to when or IF the sofa will ever be made and shipped. Contact West Elm customer service. Note: This is not to be used to contact West Elm Corporate Offices nor is this site affiliated with them in any way. She has not returned my calls or responded to my emails. View Alex Bellos's business profile as President (West Elm Brand) at Williams-Sonoma. I have had the same thing happen to me. West Elm Headquarters Address and Contact. You should read their Facebook page comments. 7929 NE First Avenue. We’d love to hear from you! West Elm was founded in the year 2002. The main aim of the company was to sell various types of furniture and modern housewares. The product is non-refundable/returnable which makes it even more bizarre. I explained that this was completely unacceptable especially since I had called multiple times regarding the status of the order and I was not relayed any information when I was told that I would be. Meet the West Elm Work Collection. West Elm does thousands or millions of dollars with this vendor and they don’t answer 3 email attempts to find out where a customers sofa is? Contact us by phone, email or using one of our self– service features. To let us know how we can improve your shopping experience, or to ask a specific question about your order, find our contact … She said that a claim with UPS would have to be filed. She offered to have someone pick up the order in front of my house and I explained that I am unable to leave items outside my house as they will be stolen which has happened and as a result I have cameras for this now. It has now been four months and I still have not been reimbursed or received a replacement chair. President, West Elm at Williams-Sonoma, Inc. Brooklyn, New York 500+ connections. The company not only operates in the USA but also in other countries like Canada, Mexico, Peurto Rico, Australia, England and the Middle East as well. It was picked up from my home on February 14, 2019 with the promise of reimbursement or a replacement chair. It was founded by the Williams-Sonoma company and is currently the parent company of the same as well. Bellos took the helm at the popular modern furniture retailer last summer after former head Jim Brett left to … Steelcase—a steadfast workplace innovator—and West Elm, a global design company known for its signature modern style. I said this is not the right answer and I proceeded to ask what will happen with my refund if the item was indeed stolen. I am writing regarding order # 382242798934. July 13 came and went and when I checked status on my account page it … Monday is 10/28/19. I contacted Aerin Denny, general manager at the West Elm store in Burlington, MA on numerous occasions. I just do not understand what is going on here. I placed an order online and forgot to enter my coupon code. I am not surprised as their customer service does not follow up and their vendor relationships are awful. He said “email … Not only will you get 15% off on your first purchase instantly, but you will also be the first to know … It is not even about the amount of the refund but the principle of this whole encounter. Ordered sofa on 8/31/19 with promised delivery of 10/14 -10/28. I had called multiple times regarding the order status throughout the past 3 months and was told every time they would get in touch with the vendor and then get back to me. I furnished my whole apartment. The company was also responsible for launching its own brand of hotels as well. She said she sent the “special” retail team an email to assist with determining why I wasn’t receiving reimbursement or replacement for the defective chair. Please log in again. I do not appreciate being lied to and asked to be inconvenienced “just one more time”. I was told upon ordering delivery would be July 13. President. and they said they would put a request in to add the coupon. The current CEO of the company is Alex Bellos. After logging in you can close it and return to this page. Customer service says “Our company is dedicated to providing quality merchandise and excellent service to our customers.” Then they proceed to say they can’t do anything about it. Telephone: 305.774.7100. I then called last month and asked that the order be cancelled and I was promised that it would be cancelled as it was such an inconvenience to me. CORPORATE, WHAT DO YOU HAVE TO SAY ABOUT THIS? At Your Service. I have never had such a horrible experience with customer service with so many people on multiple occasions. If this was the case I should have been called or have received an email stating that the order could not be cancelled, yet I received no information. I am in the process of mailing this same information to the corporate headquarters, posting on LinkedIn, Facebook, twitter, every social media site that I can think of as well as sending to the Better Business Bureau. The company sells most of its products in-store, but many large types of furniture like mattresses or sofa sets must be purchased online. West Elm is an American company that is focused on the designing and manufacturing of various types of furniture designs and also housewares as well, for its customers. 10 executives to email now; West Elm News Call West Elm at +1 888 922 4119; Add an executive. I asked to speak to a manager and I was told that I would have to return the item in order to get my refund. VM Architecture and Design designed the headquarters of furniture provider West Elm (a Williams-Sonoma, Inc. company), located in New York City, New York.. VM Architecture and Design (VMAD) has been working with West Elm … Over 2 weeks wait with no answer other than “we are working on it and we understand and are sorry for the inconvenience” is just unacceptable and frankly, I don’t think you really care enough. I have been told three times that vouchers had been mailed to me. Find contact's direct phone number, email address, work history, and more. "Say "Good Morning" to Patrick behind the front desk and he will let you in..." Office in Brooklyn, NY Mc Gowan served as General Contractor for the 120,000 square foot interior fit-out of the West Elm Corporate Headquarters, located on the 2 nd & 3 rd floors of the iconic Empire Stores … One of the items was a Rhys recliner.
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